We aim to dispatch all orders within 1–2 business days. Delivery times vary depending on your location, but most orders arrive within 3–7 business days. Once your order has been shipped, you'll receive a tracking email so you can follow your delivery every step of the way.

Your satisfaction is important to us. If your order arrives damaged, incorrect, or defective, please contact us within 14 days of delivery and we'll make it right. Due to hygiene reasons, opened or used oral care products cannot be returned unless they are faulty. Please contact our support team if you have any concerns with your order.

Pearly whitening products are designed to gently lift surface stains caused by coffee, tea, wine, smoking, and everyday food and drinks. Our whitening formula helps brighten your smile while being gentle on enamel when used as directed. For the best results, follow the recommended treatment schedule consistently.

Most customers experience little to no sensitivity. Our formulas are developed with comfort in mind to help minimise discomfort while delivering effective whitening results. If you have naturally sensitive teeth, we recommend starting with shorter treatment sessions and following the usage instructions carefully.

Results vary depending on your lifestyle and oral care routine. Many customers enjoy a brighter smile for several months. Avoiding staining foods and drinks, maintaining good oral hygiene, and using occasional touch-up treatments can help keep your results looking their best.

Yes. Pearly stands behind the quality of every product. If you receive a product with a manufacturing defect or experience an issue covered under our warranty, please contact our customer support team with your order details. We'll assess the issue and provide a replacement or suitable solution where applicable.